Due to the COVID-19 outbreak, we are temporarily suspending all online orders. To slow the spread of COVID-19, counties in California and North Carolina are enforcing shelter-in-place measures, which has impacted our fulfillment centers. We thank you for your patience during this unprecedented time.

Shipping/Return Policy

Shipping Policy 

Estimated shipping delivery times:

USA: 3-5 business days 

Canada: 5-10 business days

World: 10-20 business days

Your order will be sent out on average within 3 to 5 business days after fulfillment. This means that once your order is placed, it takes about 3-7 business days for production time. Each of our products are custom crafted and designed. To ensure the quality of each custom design, each order is printed on demand and goes through a quality check process. 

**Important to note, shipping times may vary and take longer than the estimated date during holiday season. 


International shipping:

International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.

Humble Roots Collection is not responsible for customs fees, International shipping delays, any lost, stolen, or damaged shipments. The customer assumes all responsibilities of claims made with the shipping carrier and all fees/taxes/duties incurred on the shipment. 

Deliveries to locations outside of the U.S. could take up to 2-7 weeks after production has completed. Please note this is just an estimate and could very well arrive much sooner. 


Order never arrived:

If your order never arrived, be sure to let us know. 

First check your shipping confirmation and verify that you entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost.

If the shipping address was correct, get in touch with us at info@humblerootscollection.com noting your order number and it will be handled promptly. 

Return Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@humblerootscollection.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@humblerootscollection.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping
To return your product, please send an email with the reason for return to info@humblerootscollection.com We will then provide instructions on where to ship the return item.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Damaged items:

The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, please get in touch with us within 24 hours of receipt. 

Important to note:

Please provide a photo of the unsatisfactory product and the packing slip. Email our customer support department at info@humblerootscollection.com with the subject line 'Damaged Item'. We will respond with the next steps within 24 hours. 

Wrong size:

If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out.