Due to the COVID-19 outbreak, we are temporarily suspending all online orders. To slow the spread of COVID-19, counties in California and North Carolina are enforcing shelter-in-place measures, which has impacted our fulfillment centers. We thank you for your patience during this unprecedented time.

FAQs

What is so special about Humble Roots Collection? 

What makes our brand unique is that we are a collection of Islands across the Pacific stemming from Melanesia and Micronesia, all the way to spreading across the coastlines of Polynesia. We are bringing light to our common grounds which is our Humility; our humble roots. Each of our products are custom designed and tailored to display our unique cultures of the Pacific. We put tremendous thought and effort into each creation telling the tales of our ancestral roots. Each and every one of our art pieces are put together to tell a story with deep meaning. Read more about our story here

How soon after purchase will my order be shipped? 

We handle each of our products in a unique way handling it with the best care possible. Because each of our designs are custom crafted to perfection, please be advised that shipping time can vary depending upon location. For more detailed information please refer to our shipping policy

What is your return policy? 

Damaged items:

The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, please get in touch with us within 24 hours of receipt. 

Important to note:

Please provide a photo of the unsatisfactory product and the packing slip. Email our customer support department at info@humblerootscollection.com with the subject line 'Damaged Item'. We will respond with the next steps within 24 hours.

Wrong size:

If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out.

If you'd like a different size, get in touch with us at info@humblerootscollection.com and we'll let you know what your next steps are.

What size t-shirts do you currently offer?

We currently have unisex t-shirts available in the following sizes:

Small, Medium, Large, XL, 2XL, 3XL, 4XL. 

Are the t-shirts true to size? 

Each of our products have a detailed description of the sizing guide in length (inches) and width (inches). We kindly ask that you review the sizing chart prior to purchase so that we can ensure you receive the best fit possible. Here is an example of the sizing guide listed with our product description:

Size guide

  S M L XL 2XL 3XL 4XL
Length (inches) 28 29 30 31 32 33 34
Width (inches) 18 20 22 24 26 28 30